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Policies


Satisfaction Guarantee

If you are not completely satisfied with any product offered by Batts Racing you may return it to us within 30 days from the date of purchase and we will refund the purchase price. See refund policy below.


Return for Refund

Contact Batts Racing within 30 days of purchase for all returns for refund. Return Authorization Form is required for all returns for refund. All returns for refund must be shipped to Batts Racing, freight prepaid with a copy of the original invoice and return authorization form. All items must be returned in the same condition as received, including original packaging and paperwork. No refunds on items that have been damaged or modified. Returns for refund may be subject to 10% restocking charge. Any refund due will be issued after the returned items have been received. See Terms of Sale, below, for more information.


Return for Repair/Replacement

Contact Batts Racing for Return Authorization Form, required for all returns for exchange, repair or replacement. All returns for exchange, repair or replacement must be shipped to Batts Racing, freight prepaid with a copy of the original invoice and return authorization form. Exchange, repair or replacement will be made at the discretion of Batts Racing and shipped freight prepaid. No exchange, repair or replacement on parts that have been damaged or modified. See Terms of Sale, below, for more information.


Order Cancellation

Orders may be cancelled anytime prior to shipment.


Shipping

Next Day Air and Second Day Air orders received by 12 Noon Eastern time will ship the same day, for in-stock items. All other orders will ship within 24 hours of receipt of order, for in-stock items. Paid Invoice and tracking information will be sent to the email address that appears on the Order Form after the order has shipped. Notification will be sent to the email address that appears on the Order Form regarding back ordered or out of stock items. Shipping choices include USPS or UPS for domestic or international orders. Not all shipping methods and/or options are available to all destinations. To see estimated shipping charges add items to Cart. Estimated shipping charges will be displayed in the Cart View. Click the Actual shipping link in the Cart View to enter your ZIP and see exact shipping.


Terms of Sale

We accept the following methods of payment: Visa, Mastercard, American Express and Discover. All prices are listed in US Dollars, unless otherwise indicated. All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout. ALL ORDERS MUST BE PLACED ONLINE for security purposes. Orders are not binding until payment has been accepted and verified. YOUR CREDIT CARD IS NEVER CHARGED UNTIL YOUR ORDER HAS SHIPPED. Orders may be cancelled anytime prior to shipment. Shipping and handling charges apply to all orders, unless otherwise specified. Shipping is not refundable and you will bear the cost of return shipping. Shipping is refundable if we ship the wrong item. Shipping is refundable if the item arrives damaged. All delivery dates are estimates and are not guaranteed. If you are not satisfied with your order for any reason, you may return it, within 30 days of receipt, for a full refund. Please see our Return Policy above.


Privacy

Any information collected on this website is used ONLY as needed to process your purchase or for internal statistic tracking purposes and is never shared with other entities outside Batts Racing unless required by law enforcement. Your name and other information are NOT collected unless you specifically provide it. Batts Racing does not send bulk e-mail messages, or 'Spam'. We only communicate with our current clients, current vendors, current business partners, insurance carriers or other parties that have an interest in becoming clients or vendors. We will, on occasion, send all of our clients a group e-mail when special offers, price changes or important issues arise. If you believe you have received bulk e-mail from us, or have received a suspicious e-mail that appears to be fraudulent, please contact us so that we can investigate the matter. All e-mail messages received from our clients and business partners are kept completely confidential and are never shared with parties outside of Batts Racing without your express permission unless required by law enforcement. If you have any questions about our privacy policy or how Batts Racing handles your personal information please call us toll free 877.364.8036.


Security

Our PCI Compliant online ordering is secure and encrypted. Our website is tested and certified secure for PCI compliance.

https://www.deutschconnector.com/ uses SSL Authentication for secure transactions.

If you have any questions about our security practices please call us toll free 877.364.8036.